Thank you for your interest in volunteering at The Elliott Community! Volunteers play an important part in helping us provide care and service that is sensitive, personalized and consistent with resident needs.

We are committed to making sure our residents have the opportunity to live life to their fullest. We believe each resident is unique and should be treated with respect and consideration in a safe, caring, home-like environment. We encourage residents to maintain as much independence as possible and support their fundamental right to self-determination.

Below is an outline of our volunteer screening process:

Interview and Facility Tour

After receiving an application, the Volunteer Coordinator will contact the applicant to arrange an interview. The interview provides us the opportunity to discover the applicants interests and motivations, and provides the opportunity for the applicant to learn a little bit more The Elliott Community and the volunteer roles that are available.  A tour of the facility will also be provided.

Police Check

Every volunteer over the age of 18 must submit a Police Records Check including a Vulnerable Sector Screening.  Police Checks can be obtained by visiting the applicant’s local police station and filling out a request application. It may take several weeks for the Police Records Check to be returned.

Tuberculin/Mantoux Skin Test (2 Step TB Test)

To ensure the safety and well being of our residents, The Elliott Community requires all volunteers to have a 2-Step TB Test prior to beginning a volunteer placement at The Elliott Community. This can be obtained from your family doctor or the Public Health Unit at your own expense.  The cost of the TB test is not covered by The Elliott Community, however, if a volunteer completes over 100 hours of volunteering at The Elliott Community, The Elliott Community will issue a refund up to $50.00 towards the cost of the TB test with proof of payment (receipt issued by party administering the test).  If you’ve previously had a 2-Step TB Skin Test and have documentation, you may only require a 1-Step TB Test in order to volunteer.


Once all of the required documentations has been submitted to the Volunteer Coordinator, an orientation training session will be arranged, at a time that is convenient for both the applicant and the Volunteer Coordinator.  This will provide the applicant with information about The Elliott Community, the roles and responsibilities of a volunteer and policies & procedures relevant to the volunteer department.  The first volunteer session will be arranged at the end of the Orientation Session.

Changing Positions

There are many different volunteer opportunities at The Elliott Community providing a broad range of experiences and opportunities. Working with the Volunteer Coordinator or designate, volunteers can move between departments and positions. At any time, a meeting with the Volunteer Coordinator can be arranged to review positions, gain feedback and perhaps try something new.

If you have any questions, or would like more information, please contact Michelle Schefter, Volunteer Coordinator, at 519-822-0491 ext. 2366 or by emailing

Canadian Code for Volunteer Involvement

The Canadian Code for Volunteer Involvement, developed by Volunteer Canada in 2001, states the important values and benefits received from volunteer involvement, and provides a framework for organizations to work with volunteers. The Code provides values, guiding principles and organizational standards for volunteer involvement. The Elliott Community has adopted this Code’s guidelines and standards with respect to the involvement of our volunteers.  The Elliott Community is committed to meet the following 14 organizational standards outlined in the Canadian Code for Volunteer Involvement.

  1. Mission-based Approach

The board of directors, leadership team and staff acknowledge articulate, and support the vital role of volunteers in achieving the organization's purpose and mission. Volunteer roles clearly link to this mission.

  1. Human Resources

Volunteers are welcomed and treated as valued and integral members of the organization's human resources team. The organization has an integrated approach for volunteer involvement including resources to support volunteer involvement.

  1. Policies and Policies

A policy framework that defines and supports the involvement of volunteers is adopted by the organization.

  1. Volunteer Administration

The organization has clearly designated individuals with appropriate qualifications responsible for supporting volunteer involvement.

  1. Risk Management and Quality Assurance

Risk management procedures are in place to assess, manage, or mitigate potential volunteer risks to volunteers, the organization and its clients, members and participants that may result from the delivery of a volunteer led program or service. Screening involves assessing each volunteer role for level of risk.

  1. Volunteer Role

Volunteer roles contribute to the mission or purpose of the organization and clearly identify the abilities needed. Volunteer roles involve volunteers in meaningful ways that reflect their skills, needs, interests, and backgrounds.

  1. Recruitment

Volunteer recruitment incorporates a broad range of internal and external strategies to reach out to diverse sources of volunteers.

  1. Screening

A clearly communicated and transparent screening process, which is aligned with risk management approach, is adopted and consistently applied across the organization.

  1. Orientation and Training

Volunteers receive an orientation to the organization, its policies and practices, appropriate to each role. Each volunteer receives training specific to the Volunteer role and the needs of the individual volunteer.

10. Support and Supervision

Volunteers receive the level of support and supervision required for the role and are provided with regular opportunities to give and receive feedback.

11. Records Management

Standardized documentation and records management practices and procedures are followed and are in line with current relevant legislation.

12. Technology

Volunteers are engaged and supported within the organization through the integration and intentional use of current technology. New opportunities to strengthen volunteer engagement and capacity through the use of technology are evaluated continually.

13. Recognition

The organization recognizes the contributions of volunteers using ongoing formal and informal methods, applicable to the volunteer role. The value and impact of volunteer contributions are understood and acknowledged and communicated to the volunteer.

14. Evaluation

An evaluation framework is in place to assess the performance of volunteers and gauge volunteer satisfaction. The effectiveness of the volunteer engagement strategy is also evaluated.

For a complete list of the required Organization Standards for Volunteer Engagement, please refer to This bilingual booklet gives a summary of the information found in the Canadian Code for Volunteer Involvement and helps illustrate the tremendous impact that volunteers make in our community.